Fresh Floors Ltd is committed to protecting your personal data and respecting your privacy. This policy explains what information we collect, how we use it and your rights under UK data protection law.

Who We Are

Fresh Floors Ltd is a professional floor sanding and finishing company based in Cardiff, South Wales. We are the data controller for the personal information collected through this website.

What Information We Collect

We only collect information you provide directly to us. When you submit a contact or quote request form on this website, we collect:

• Your name
• Your email address
• Your message or enquiry details

We do not collect any other personal data through this website. We do not use cookies beyond those required for basic website functionality, and we do not use analytics tracking tools, advertising pixels or third-party tracking services.

How We Use Your Information

The information you provide through our contact form is used solely to:

• Respond to your enquiry or quote request
• Communicate with you about the services you have asked about
• Provide you with a quotation for floor sanding or finishing work

We will not use your information for marketing purposes without your explicit consent, and we will never sell or share your data with third parties for their own use.

Legal Basis for Processing

We process your personal data on the basis of legitimate interests — specifically, to respond to an enquiry you have chosen to send us. By submitting the contact form, you are initiating contact with us and it is reasonable for us to use the information provided to respond.

How We Store Your Information

Enquiries submitted through the contact form are received by email and stored securely within our email account. We retain enquiry data for up to 12 months, after which it is deleted unless we have an ongoing business relationship with you.

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or destruction.

Sharing Your Information

We do not share your personal data with any third parties except where required by law. Your enquiry details are seen only by Matt Canham and are not passed to any other individual or organisation.

Your Rights

Under UK GDPR and the Data Protection Act 2018, you have the following rights regarding your personal data:

• Right of access — you can request a copy of the personal data we hold about you
• Right to rectification — you can ask us to correct any inaccurate data we hold
• Right to erasure — you can ask us to delete your personal data
• Right to restrict processing — you can ask us to limit how we use your data
• Right to object — you can object to our processing of your data
• Right to data portability — you can request your data in a portable format

To exercise any of these rights, please contact us using the details below. We will respond within 30 days.

Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the UK’s data protection authority:

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.